Welcome
An Exciting New Consulting Service to Stop delivery drama!
Stop the back and forth with Amazon, DoorDash, UberEats, Instacart and other services - Fix the root of the issue!
About Delivery Drama (aka "The pin fix")
Delivery Drama/The Pin Fix – "Human" API
The Problem: "Every month, thousands of high-value deliveries in NYC fail because Google Maps pins (which delivery drivers rely upon) default to back alleys or retail entrances instead of luxury lobbies. Or packages are directed to the commercial entrance of a mixed use building for apartment/condo residents. This costs residents time and property managers thousands in lost packages and security/logistics chaos.
Most drivers no longer read delivery instructions and are increasingly temporary gig workers that aren’t familiar with your neighborhood, buildings or routes etc.
The Cause: The “algorithmic prison” for delivery drivers isn’t always laziness or incompetence. It is a structural byproduct of how these companies (Amazon, DoorDash, UberEats, Instacart, etc.) operate. Most major delivery apps (Amazon Flex, DoorDash, UberEats) use a strict GPS Geofence. A driver is often physically unable to tap the "Package Delivered" button unless their phone’s GPS is within a 5–10 meter radius of the coordinate pin.
o GPS Pin drama: If the pin is at the back alley and the customer is at the front door, the driver is forced to go to the alley just to satisfy the software.
o Do or die – Driver’s choice: If they try to deliver at your front door, the app will throw a "You are not at the correct location" error. In NYC, where every second counts, a driver isn't going to call support to override a geofence; they are going to drop the package where the "green circle" on their screen tells them to, which is CYA (cover your a**) even at the risk of a complaint. The app often won’t remove them for the platform because they followed the directions (even when the app’s directions are wrong).
o Driver quality: These issues become particularly more numerous and pronounced due to the higher competition for delivery jobs and thus reduced wages. This means less educated drivers who are using the occupation as a temporary source of income and who don’t care about long term ratings or reputation/standing on the platforms they deliver for.
Soon we will have something called The Doorstep Sentinel as a part of our Delivery Drama white glove service: a Google Maps AI monitoring bot. We don't just fix the 'Global Pin' once using high-level contributor status; we monitor it by scanning for pin changes in the property every day. If the algorithm drifts, my bot catches it and we re-fix it manually to prevent long term issues from creeping up again.
We hope to turn 'GPS frustration' into 'Delivery Streamlining' for an annual subscription. Coming soon!
At the end of the day: The GPS Pin is the Driver's Boss. Even more so than the actual delivery app algorithm. By focusing on moving the Google Maps pin, you are quite literally changing the "orders" given to the driver's phone. You aren't asking for a favor and trying to get them to read instructions; you are ensuring that the driver can’t mess this up.
Delivery drivers prioritize map data and location settings over manual notes from customers to maximize their hourly earnings. It’s time to minimize your losses by ensuring the map data they use is accurate as possible.
Terms and conditions
The Legal Stuff!
Delivery Drama (aka The Pin Fix or TPF-NYC): Terms of Service
Last Updated: December 30, 2025
1. Nature of the Service
Delivery Drama (aka The Pin Fix or TPF-NYC)("the Service") provides professional map-optimization consultancy and geocoordinate correction services. We act as a professional intermediary between residents/property managers and third-party global mapping platforms (e.g., Google Maps, Apple Maps, Waze).
The User acknowledges that they are paying for professional labor, technical expertise, and the manual submission process using high-authority contributor profiles. The Service does not own or control the mapping platforms.
2. The "Algorithm Intervention" & Best Efforts Clause
The Service submits GPS edits on the user's behalf under our account to maximize the likelihood of a map edit being prioritized and accepted. However, the User understands:
- Final Approval: All map edits are subject to the final, unilateral approval and verification process of the third-party mapping platform.
- Approval Timeline: Timelines are controlled by third-party algorithms and can range from 24 hours to 14 days.
- The "Pin Drift" Reality: Mapping platforms occasionally perform automated "sweeps" or re-indexing that may revert a pin to a previous location. TPF-NYC offers "Snapshot" monitoring (The Sentinel) as a separate recurring service to detect and re-correct these drifts.
3. Refund & Success Guarantee
- The Success-Based Fee: For one-time concierge fixes, the fee is contingent upon the mapping platform marking the edit as "Applied," "Accepted," or "Live."
- The Three-Strike Guarantee: If the mapping platform "Rejects" the edit after three (3) manual escalations by the TPF-NYC team within a 30-day window, the User is entitled to a 100% refund of the specific service fee.
- Finality: No refunds will be issued once the pin is live and visible on the global map, regardless of individual driver performance.
4. Building-Wide Impact & "Fixed State"
The Service corrects the physical map location for a specific building entrance. Because this is a "Global Fix" at the source-of-truth level, the correction benefits all residents of the address. The fee is charged for the initial successful correction and the manual labor required to secure it.
5. Limitation of Liability
Delivery Drama (aka The Pin Fix or TPF-NYC) is a data correction firm, not a logistics provider. To the maximum extent permitted by law, the Service shall not be liable for:
- Lost, stolen, or misdelivered packages.
- Driver errors, language barriers, or failures to read delivery instructions.
- Any property damage or trespass issues arising from drivers following (or failing to follow) updated GPS data.
6. User Responsibility
To ensure a high success rate, the User agrees to provide:
- Accurate entrance coordinates with a "drop point" photo.
- Confirmation that the requested pin move directs traffic to a legal, accessible entrance.
7. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of New York, County of New York, without regard to conflict of law principles.